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Standard Warranty Information
| Item |
Description |
Price |
Hardware Warranty
See Limited Warranty |
Duration: 3 Months (90 days)
Replacement VolumePro® 500* to be shipped within 10 business days of valid RMA and receipt of part. Repaired or replacement part shipped
via ground shipment.
Warranty on replacement part is balance of standard warranty or for 30 days of shipment.
*All VolumePro® 500 Models |
NC |
| Software Updates |
Free software release updates when available for 3 months. |
NC |
| Support (telephone/email/fax) |
3 months or 10 contacts whichever comes first. Response time within 8 hours. |
Included |
| Free Web Support |
Unlimited |
NC |
| Warranty Start Date |
Upon order shipment |
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Software Updates
You will receive free any new available software releases from TeraRecon web page for easy downloading for an additional full year. A release specific CD update can be requested for a modest fee.
Support
You will continue to receive complimentary technical support by telephone, e-mail or facsimile for the warranty period or up to 10 contacts whichever comes first. Our staff of support engineers can quickly assess your reported problem and guide you to a quick resolution. We will guarantee an 8 working hour response time. Support requests should be sent to our Technical Support Department, during our business hours (08:00 to 16:30 Monday-Friday, EST), excluding our holidays.
TeraRecon's Web Pages
You will have unlimited free access to our self-help technical support facilities for up to the minute service and support information and downloadable software updates.
Price effective 1 February 2001.
Price, Terms and Conditions subject to change without notice.
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