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Non-Warranty Support Options
| Item |
Description |
Price |
| Standard Hardware Replacement Program |
Replacement VolumePro® 500* to be shipped within 2 weeks of valid RMA and receipt of part. Repaired or replacement part shipped via ground shipment. Warranty on replacement
part is for 30 days of shipment. |
$1750.00 Flat Rate Plus Shipping |
| Rush Hardware Replacement Program |
Rush Replacement ships a replacement VolumePro® 500* within 24 hours of issuing valid RMA via overnight shipment. Returned part to be received within 15 business days or
may be invoiced at list price. Warranty on replacement part is for 30 days of shipment.
*All VolumePro® 500 Models. |
$2000.00 Flat Rate |
| Software Updates |
Available for purchase. |
$300.00 |
| Support (telephone/email/fax) |
Per incident support provided outside of warranty. Response time within 72 hours. |
$150.00* |
| Free Web Support |
Unlimited |
NC |
Hardware Replacement Programs
The Hardware Replacement Programs offers those without a warranty the ability to replace defective Real Time Visualization products at a marginal cost.
Software Updates
Any new available software release can be purchased outside of warranty. Contact Technical Support for details.
Support
*Per incident support option enables those without a warranty to obtain technical support. A minimum of $150.00 USD per incident per technical support hour with a one (1) hour minimum on a time and material basis. Final price subject to each incident composition and complexity. An incident is defined as each unique support request, problem or question. You will get a 72 working hour response time guaranteed. Support requests should be sent to our Technical Support Department, during our business hours (08:00 to 16:30 EST), excluding our holidays.
Price effective 1 February 2001.
Price, Terms and Conditions to change without notice.
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