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Extended Warranty Special Option—Part Number VP500WEs
| Item |
Description |
Price |
| Extended Hardware Warranty |
Duration: 9 additional months to the standard warranty (12 Months total).
Priority Replacement for your VolumePro® 500 during the warranty period. Ship part within 24 hours of issuing valid RMA. Repaired or replacement
part shipped via overnight delivery. Returned part to be received within 30 business days or may be invoiced for list price.
Warranty on replacement parts is balance of standard warranty or for 30 days of shipment. |
$540.00
*All VolumePro® 500 Models
Must be purchased at time of product acquisition.
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| Software Updates |
Free software release updates when available for 9 additional months to the standard warranty (12 months total) |
Included |
| Support (telephone/email/fax) |
9 additional months to standard warranty (12 months total) or 30 contacts whichever comes first. Response time within 4 hours. |
Included |
| Free Web Support |
Unlimited |
NC |
| Warranty Start Date |
Upon Purchase |
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After the 90-day standard warranty period a moderately priced extended warranty is available for purchase. TeraRecon will continue to provide you with a complete range of support services, ensuring your ongoing access to the latest and most complete technical support. This assures you of continuous coverage as you use our products day-to-day to create new applications or modify existing ones. Extended Warranty customers enjoy free software upgrades as well as hardware and software support for the term of the contract.
This special program is only available at the time of the initial product purchase. To purchase an extended warranty after your product purchase or at any other time see Annual Extended Warranty Option.
Hardware Extended Warranty
We will lengthen the standard warranty period by 9 months to provide you with one full year of coverage. We will provide quick turn around expediting service by shipping a repaired or replacement part within 24 hours.
Software Updates
You will receive free any new available software releases from TeraRecon web page for easy downloading during the warranty period plus an additional 9 months providing one full year of updates. A release specific CD update can be requested for a modest fee.
Support
You will continue to receive complimentary technical support by telephone, e-mail or facsimile during the warranty plus an additional 9 months for uninterrupted coverage of one full year or up to 30 contacts which ever comes first. You will get priority attention with a 4 working hour response time guaranteed. Support requests should be sent to our Technical Support Department, during our business hours (08:00 to 16:30 Monday-Friday, EST), excluding our holidays.
TeraRecon's Web Pages
You will have unlimited free access to our self-help technical support facilities for up to the minute service and support information and downloadable software updates.
Price effective 1 February 2001.
Price, Terms and Conditions to change without notice.
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