VolumePro Support

Welcome to TeraRecon's customer support site for its real-time visualization innovations. TeraRecon provides products to the visualization community's leading OEMs, system integrators and re-sellers. If you have not purchased the VolumePro® product directly from TeraRecon, you must first contact either the OEM, system integrator or re-seller for direct technical assistance.

VP1000 Support

VP500 has been discontinued, but support is still available. *VolumePro 500 customers, please click here for important information.

Contact Information:

support@terarecon.com
Toll-free: 877.996.0100
Office: 617.424.9405
Fax: 978.369.7724

In order for us to provide faster and better support, please include the information below when you contact Technical Support: your name, your company or organization, your VolumePro® serial number (on the mounting plate), and your platform information with: the type of operating system, type of workstation or PC (make and model), type of processor with speed (include # of processors), amount of RAM, type of 3D graphics accelerator (make and model), and the VolumePro® software version you are using. Other vendor software tool kits you may be using: Kitware, Advanced Visual Systems, or Template Graphics Systems. Problem details such as: problem reproduction steps, details of the volume used, images showing the problem, and whether the problem is in your application or can it be seen in our sample programs